We want you to love your Aerivv fan. If something isn't right, we're here to help.
30-Day Free Returns
Not satisfied with your purchase? You can return your item within 30 days of delivery for a full refund — no questions asked. Return shipping is on us.
Free Replacement for Damaged Items
If your item arrives damaged or defective, we'll send you a free replacement right away. Just contact us with a photo of the damage and we'll take care of the rest.
Return Info
Changed your mind? No problem — you can still return your item within 30 days. Please note that for returns due to personal preference (not damage or defect), the customer is responsible for return shipping costs.
How to Start a Return
To initiate a return or replacement, please contact us at our Help & Questions page with your order number and reason for return. We'll respond within 1–2 business days.