Have a question? We've got answers. Browse the topics below or reach out to us directly.
Orders & Shipping
How long does shipping take?
Most orders ship within 1–2 business days and arrive within 5–7 business days depending on your location.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link.
Do you ship internationally?
We currently ship within the United States. International shipping is coming soon!
Returns & Replacements
What is your return policy?
We offer 30-day free returns. If your item is damaged, we'll send a free replacement. See our full Return Policy for details.
How do I start a return?
Contact us using the form below with your order number and we'll get back to you within 1–2 business days.
Product Questions
How long does the battery last?
The Aerivv fan has up to 10 hours of battery life on a single charge, depending on the speed setting used.
How many speed settings are there?
There are 5 speed settings, ranging from a gentle breeze to a powerful blast.
How do I charge the fan?
The fan charges via USB-C. A full charge typically takes 2–3 hours.
Contact Us
Still have questions? We'd love to hear from you. Email us at support@aerivv.com and we'll respond within 1–2 business days.